PiperAI Support Level Agreement (SLA)
Our Commitment to You
At PiperAI, we are dedicated to providing exceptional support and ensuring that your experience with our products and services is smooth and satisfactory. This Support Level Agreement outlines our commitment to you, our valued customers, regarding the responsiveness and quality of the support we offer.
Support Hours
Operational Hours: Our support team is available from 9:00 AM to 6:00 PM CET, Monday to Friday.
Exclusions: Our support services are not available on public holidays observed in Spain.
Contacting Support
Primary Channel: For any support-related inquiries, please reach out to us via email at support@piperai.com.
Response Time: We aim to respond to all inquiries within 48 hours during our operational hours.
What Our Support Covers
Inquiries and Issues: Our team is prepared to assist with any questions, technical issues, or concerns related to our products and services.
Quality Service: We strive to provide accurate, helpful, and friendly support to resolve your inquiries efficiently.
Escalation Process
If your issue is complex and requires additional attention, it will be escalated to our senior support team for further investigation. We will keep you informed throughout the process.
Feedback and Continuous Improvement
Your feedback is crucial in helping us improve. After your interaction with our support team, you may receive a brief survey. We appreciate your time in providing feedback, which we will use to enhance our services.
Changes to This Agreement
PiperAI reserves the right to modify this SLA. Any changes will be communicated through our official channels and updated on our website.
Contact
For any questions regarding this SLA or our support services, please reach out to us at support@piperai.com.
