Challenge
Genesy AI is an innovative startup offering automation solutions to optimize sales and customer service processes.
Their SDRs and Account Executives spent up to two hours a day manually transcribing essential data into the CRM and reviewing their notetakers, which limited their ability to prospect and close new accounts. Genesy AI’s Customer Success team was also impacted by daily bottlenecks in trying to keep accurate information within HubSpot.
Solution
With Piper’s AI notetaker and sales assistant, they automated call documentation, eliminating manual errors and optimizing the sales process. Now, each sales rep saves +1.5 hours a day which is time they now use to generate more business opportunities.
Results
- +1.5 hours saved per day per sales rep
- Greater accuracy in meeting documentation
- Improved onboarding process for new employees